Data Support Engineer Jobs in Chennai - Walmart Labs India

Summary

Description

If you’re thinking ‘scale’, think bigger and don’t stop there. At Walmart Labs Bengaluru, we don’t just innovate, we enable transformations across stores and different channels for the Walmart experience. Take a regular day at Walmart Labs and match that with 260 million customers a week, 11,695 stores, under 59 banners in 28 countries and e-commerce websites in 11 countries. That’s Walmart Labs Bengaluru for you.

With fiscal year 2017 revenue of $485.9 billion, Walmart employs approximately 2.3 million associates worldwide. We innovate to deliver a simple and seamless experience for our customers. Our tech talent solves the biggest and most complex problems. They drive digital transformation where data and analytics are enabling us to better serve our customers and create a digital relationship with them. As our customers evolve and adapt, we are taking it a few notches further here. We’re changing what customers can expect from the experience of shopping, from the physical stores, to mobile, social and even online; we’re not just ready for the future of shopping, we’re creating it.

Our Team

Walmart's Global Cloud Platform team, also known as Strati, helps thousands of developers save time and code better, so that millions of Walmart associates can help hundreds of millions of customers to save money and live better.

We sustain millions of transactions per second, process petabytes of data, and enable tens of thousands of production deployments per day. We simplify the complexities of scale and unify the software development for all aspects of business, digital and physical.

We are developer’s developers. We provide and foster the cloud native culture to our organization. Our team has the whole gamut of platforms, services, libraries, tools and frameworks on some of the cutting-edge technologies to solve hard, complex and high scale business problems. The Infrastructure as a Service team provides private and public cloud infrastructure - compute (VMs, CPUs, GPUs and Bare metals), storage (CEPH), SDN and container platform. The Developer Environment – DE team – provides world class CI/CD pipelines, workflow automation, repositories and OneOps deployment tool providing ultimate DevOps power to developers for continuous delivery. The application foundation team provides multi-tenant managed services for authz, messaging (JMS, Kafka), caching, externalized gateways, cloud configuration, massive centralized log search farm, telemetry, Cassandra/Oracle/MySql/MS-QL/Cloud RDBMS for the developer community of Walmart.

Your Opportunity

Strati First Contact team is where customers come to seek help for Strati tools/services/offerings. Be it issues, questions or outages, First Contact team takes care of customers until they are unblocked. The primary responsibility is to support all the cloud infrastructure, services and offerings from Strati so that Walmart application teams can consume these seamlessly and operate them without issues.

Your Responsibilities

• Troubleshoot customer issues for Walmart customized cloud platform tools.
• Work with engineers to analyze logs, reproduce customer issues and develop strategies to permanently address customer issues
• Be the SME and provide after-hours support as needed for emergency or urgent situations
• On-call support on rotation basis and work in shifts to provide 24*7 support to the cloud platform
• Work on selected Agile (Kanban, Lean, Scrum) methodologies
• Should understand collaboration tools like Jira, Slack, Confluence, ServiceNow.
  

Minimum Qualification

• Bachelor's or master’s degree in Computer Science or equivalent
• 3+ years of experience in supporting various Databases like Oracle, SQL Server and MySQL.
• Industry experience in cloud technologies and stacks (IaaS/PaaS) – Azure/GCP
• Experience supporting large scale, highly available, production environment applications
• Solid understanding of RDBMS concepts.
  

Desired Qualifications

• Experience in monitoring and troubleshooting enterprise systems and applications.
• Experience in supporting development teams and developers, and ability to understand software issues and resolve them.
• Knowledge on Dashboarding, monitoring, alerting and automation of alert resolution.
• Basic administrative experience on Databases like Oracle, SQL Server and MySQL.
• Experience troubleshooting, performing upgrades, debugging and tracing in Databases like Oracle, SQL Server and MySQL.
• Possess practical Linux and Windows systems administration skills in a cloud or virtualized environment.
  

Nice to have

• Awareness of tools like Ansible, Concord, Unix shell and Powershell is a plus.
• Cognizant of continuous integration, deployment and operations concepts
• Experience with open-source technologies and cloud services.
• Hands on experience of container technologies such as: Docker, Kubernetes
  

Our Ideal Candidate

Our ideal candidate is energetic, self-motivated individual focused on solving customer problems. He/She is a responsive team player who can proactively contribute at an individual level. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment.

He/She

• Should have deep interest and passion for technology
• Should be enthusiastic and excited about cloud computing and its impact on solving business problems at scale
• Should have strong problem solving, analytical, decision-making, communication and interpersonal skills and should be a team player.
  

Skills Required

Database support

Location

Chennai, Tamil Nadu, India

Education/Qualification

Any Graduate/PG

Designation

Software Support Analyst III