DELIVERY VOICE/ANALYST Jobs in Noida - HCL
Job Description
DELIVERY VOICE/ANALYST
Auto req ID: 572102BR
LOCATION: Noida
DESIGNATION: Analyst
No. of Positions: 19 Post
EXPERIENCE: 1-3 Years
Skill (Primary): Support Competencies (BSERV )-Procure/Contract/Partner-Alliance Management
QUALIFICATION:
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard
(1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process
(2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests
(3.) Meet the defined Quality Scores. Innovation & Process Improvement
(4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
(5.) To consistently meet or exceed CSAT parameters as defined for the process.
Job Particulars
Role others
Education BE/B.Tech, Any Graduate
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id666408
Job Category Others
Locality Address
State Uttar Pradesh
Country India
About Company
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 137,000+ ‘Ideapreneurs’ working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 8.6 billion for for Financial Year Ended 31st Mar, 2019.
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