DellEMC
DellEMC
Technical Support Engineer

Eligibility :

  • BE/ B.Tech (CSE/ IT/ IS/ ECE) from 2016 - 2017 batches with 60% throughout academics.
Detailed Eligibility :
  • Computer systems – Prefer knowledge of CPU, memory, busses, I/O, device drivers, buffering, job scheduling, virtual memory, file systems and file system structure
  • Networking –Prefer knowledge of TCP/IP, Ethernet, addressing, mapping, flow control, naming, routing/traffic
  • Basic technical knowledge on operating systems, storage, Backup, networking and database concept.
  • Good English communication and writing skills
  • Adaptable (ability to quickly learn new technologies as required)
  • Ability to work in a high-pressure environment. 
  • Self-confidence – Ability to express opinions and influence effectively. 
  • Professional demeanor – punctuality, professional attire.
  • Adaptable (ability to quickly learn new technologies as required)
  • Ability to work in a high-pressure environment. 
  • Self-confidence – Ability to express opinions and influence effectively. 
  • Professional demeanor – punctuality, professional attire.
General Summary : 
  • Regularly provides technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers. 
  • Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both EMC's business operations and the business operations of EMC customers. 
  • Applies technical support expertise to resolve customer issues. 
  • Customer requests may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, remote maintenance calls, internal and field EMC employees, Chat and Web support calls. 
  • Works closely with peers and internal SMEs to increase knowledge and resolve customer issues. 
  • Identifies and provides resolutions to technical problems. 
  • Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems.
Principal Duties and Responsibilities:
  • Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues in unique and sometimes complex customer environments 
  • As appropriate, determines which tool(s) to use to resolve issues including running tests 
  • Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment 
  • Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status 
  • Responsible for sharing acquired knowledge concerning problem resolution with others to be used in future problem resolution 
  • Participate in eService content creation (self-service) such as Chat, and Support forums 
  • Validates technical information and issues early warning and disseminates information as needed 
  • Interfaces directly with customers 
  • May need to engage or escalate to more senior resources to resolve more complex issues. 
  • After training/learning period, manages own schedule of cases, which includes determining priority levels and sometimes will include negotiating and setting expectations with customers 
  • As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required
Salary : INR 5.5 Lakhs Per Annum.
 
Note : 
  • As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required
  • Candidates who are willing to sign up for the 2 year Service Agreement  will ONLY be considered for Selection Process

Tentative Drive date on 3rd July 2017

Location : Bangalore

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About Us
DellEMC
Dell EMC serves a key role in providing the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset, information. Dell EMC enables our enterprise customers’ IT and digital business transformation through trusted hybrid cloud and big-data solutions, built upon a modern data center infrastructure that incorporates industry-leading converged infrastructure, servers, storage, and cybersecurity technologies.
 
Here at Dell EMC we are continuously looking for passionate and talented thinkers like you who want to take our organization to the next level. Our programs allow fresh graduate students to experience a deep understanding of Dell’s signature culture of empowering people to do more with technology. Discover your full potential and experience what it is like to be part of a cutting-edge global company.
 
What's In It for You?
 
An opportunity to work with one of the world's leading tech companies. Dell EMC is #6 in Great Places to Work for 2016, #2 in Fortune's Most Admired Companies list & “The 10 Companies with the Happiest Young Professionals” as reported by Forbes. 
Under the GSAP program, you are assured of a world class mentoring program to help you be successful in the long run. GSAP is a 24 months program with guided training to make you successful on the job role with domain related trainings & certifications.

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