Deputy Manager-Team Leader Jobs in Navi Mumbai - Zodiac Hr
Deputy Manager-Team Leader
Zodiac Hr
Expired
Posted: 09 Mar 20
Job Description
We are hiring for Deputy Manager(Team Leader)
Location- Navi Mumbai
Salary- 3.5 to 4.5 CTC + Incentives (Depending upon Last drawn and Years of Experience)
Age Criteria- Upto 35 years
Duties and Responsibilities:
- Motivating and inspiring the team to surpass their potential.
- Improving the team and facilitating the communication among the members of the team.
- Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
- Creating sense of ownership within the employees and resolving employee issues, if any.
- Encouraging, supporting, and motivating actively one’s peer team.
- Looking constantly for development as well as continuous improvement for the entire team.
- Monitoring, organizing, and coaching team on a day-to-day basis.
- Communicating the company’s purpose, core values, vision to the front employees.
- Ensuring that the employees follow their schedules properly as designed.
- Striving for new ways continually, to increase the opportunities for sales.
- Handling escalated calls, complaints, questions, and queries as necessary.
- Facilitating cross-functional communication within employees for improved working condition.
- Creating a conducive work environment for all the call centre’s employees.
- Carrying out team meetings and actively participating in the monthly and weekly meetings.
- Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.
Skills and Specifications
- Strong knowledge of customer care techniques and processes.
- Exceptional analytical and listening skills.
- Ability to operate well in a call centre team environment.
- Familiarity with several voice-logging systems and tools.
- Keenness and flexibility to work extended hours.
- Natural flair for coaching, motivating, and interacting with people.
Education and Qualifications
- Bachelor’s degree in administration, commerce, the management or any related field from an accredited institution.
Job Particulars
Role others
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id884183
Job Category BSc/BCA/BBM
Locality Address Navi Mumbai-Others
State Maharashtra
Country India
About Company
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