Desktop engineer Jobs in Chennai - Yes concepts
Job Description
Desktop Support Engineer responsibilities include:
- Addressing user tickets regarding hardware, software and networking
- Walking customers through installing applications and computer peripherals
- Asking targeted questions to diagnose problems
- We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
- If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
- Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
Job Particulars
Role engineer core non it
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id543051
Job Category Core Technical , Analyst / Analytics , Logistics / Transportation
SkillsHardware & Networking
Locality Address Velachery
State Tamil Nadu
Country India
About Company
man power staffing
Jobs By Location
Chennai
Mumbai
Delhi
Hyderabad
Kolkata
Bangalore
Gurgaon
Pune
Noida
Ahmedabad
Others also searched for
Job & career videos Subscribe
