Desktop Support Engineer Jobs in Bangalore - IonIdea
Job Description
Job Role:
· Provide all level desktop support.
· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
· Walk users through problem-solving process
· Follow up with users to ensure the issue has been resolved
· Supports operation of help desk and serves as focal point for user concerns
· Identifies, researches, and resolves technical problems for end users on a variety of issues
· Responds to telephone calls, email and personnel requests for technical support from local and remote customers
Required Skills:
· Basic Knowledge in Windows L1 Troubleshooting
· Basic knowledge Windows 7, 8, 8.1 and 10 OS
· Any Hardware Certification will be added advantage
· Excellent communication skills, both written and verbal and an ability to thrive in a fast-paced environment.
· Proven analytical and problem-solving abilities
· Ability to effectively prioritize and execute tasks in a high-pressure environment
Work Location: IonIdea, Whitefield, Bangalore
Job Particulars
About Company
IonIdea
IonIdea is the US
corporation, incorporated in 1991 in the Commonwealth of Virginia. Solutions
Delivery Centers are in Fairfax, Virginia in the United States, Bangalore in
India, and Simferopol in Ukraine.
IonIdea is an IT Solutions company (ISO 9001, SEI CMMI Level 3) headquartered
in Virginia, U.S.A having offshore Development Centre in Bangalore. The
services Ionidea offers include Software Product Design and Development, System
and Application Integration, QA and Testing, and Application Maintenance and
Production Support.
India Solutions delivery center started its operations in 1997
Our technology strengths are in Enterprise Applications, e-Business and
Telecommunications.
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