Desktop support engineer Jobs in Hyderabad - CONNECTTE
Job Description
- We are looking for a Desktop Support Engineer to to provide technical assistance to our clients.
- You will help install, upgrade and troubleshoot hardware and software systems.
- If you’re computer-savvy and enjoy supporting end users, we’d like to meet you.
- To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.
- You should also be familiar with remote troubleshooting techniques.
- Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- B.Sc in Computer Science or relevant field.
Job Particulars
Role engineer core non it
Education Diploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id450765
Job Category Core Technical , Diploma
Locality Address
State Telangana
Country India
About Company
Telecom and IT company
Jobs By Location
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