Desktop Support Engineer Jobs in Mumbai,Navi Mumbai - ITMANTRA Techintellect Pvt Ltd

Desktop Support Engineer

ITMANTRA Techintellect Pvt Ltd

0 Years

6000 - 12000 Monthly

Expired

Posted: 28 Sep 18

Job Description

Address user tickets regarding hardware, software and networking
Install, upgrade, support and troubleshoot XP, Windows 7, windows 10 , Microsoft office products and any other authorized desktop applications
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until the resolution of an issue
Customize desktop applications to meet user needs
Record technical issues and solutions.
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Supervising the administration of systems related network to ensure availability of services to authorized users.

Job Particulars

Role it software engineer

Education Certificate Course (ITI), Diploma, 10th Pass (SSC), 12th Pass (HSE)

Who can apply Freshers

Hiring Process Telephonic Interview

Employment TypeFull Time

Job Id484774

Job Category IT/Software , Diploma , Analyst / Analytics , Logistics / Transportation

SkillsHardware & Networking

Locality Address

State Maharashtra

Country India

About Company

ITMantra is a private limited company headquartered in Mumbai providing total IT solutions with best of the products available in the technology market. With ITMantra, an ISO 9001:2008 compliant company, you can be sure of the quality of products and services. ITMantra is promoted by young professionals having an extensive background and many years of required experience in the IT industry. With 15+ years to it’s credentials, ITMantra is very well poised to deliver excellent customer satisfaction both on products & services front.

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