Desktop Support Executive Jobs in Pune - SevenMentor Pvt Ltd

Desktop Support Executive

SevenMentor Pvt Ltd

0 to 3 Years

Not disclosed

Expired

Posted: 29 Jun 20

Job Description

Designation : Desktop Support Executive
Position: 4+
Joining Date: Immediate

Key Skills Required : Application installation rollout , Application is getting upgraded hence we need to reinstall the application. ( Knowledge of software upgradation)

Essential Duties And Responsibilities

Installation and Roll out services of new desktops laptops.
Hardware fault diagnosis isolation on desktops / laptops. First level of support on desktop / laptops under

warranty / AMC with third party vendor

Installation and OS Support Repair / Re-Installation or fresh Installation
Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE,

Chrome other Business Critical Applications

Configure / troubleshoot network connectivity of desktops / laptops network printers
Installation, re-installation, configuration of peripherals e.g. printers, scanners etc.
Troubleshooting resolution of first level printer problems (e.g. paper jam, alignment, configuration setting,

driver related problem, font related problem etc.)

Work Experience Requirements

Min 1 year of Industry Experience in handling end user support (PC/Laptop/Mobile Devices etc.)
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude.