Digital Relationship Manager Jobs in Bangalore - Teleperformance
Job Description
Dear Candidate,
Greetings from Teleperformance !!
Good day Please find the below details regarding the job profile.
Desired Candidate Profile:
- Candidate should have the Educational background of 10+2+3 without backlogs.
- MBA freshers are most welcome
- Candidate should have Good Communication Skills In English & Hindi.
- Candidate should have good written and verbal ability in English.
- 2015/2016/2017/2018/2019 Passed outs will do.
Job Description :
- Key Responsibilities - The following to be carried through remote digital media viz. phone call, email, chat and video interactions:
- Client Outreach - Manage the portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs
- Relationship Management - To develop and strengthen customer relationships through effective relationship management in accordance with the business goals
- Technical Skills - Effectively utilize all applications, tools, and databases used to process transparent end-to-end client support. Proficient with systems related to Banking transactions and services
- Controls- Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations.
- Customer Service and Sales - Upselling, cross-selling, providing regular market information and updates to the customers. Extremely efficient servicing of requests to create a superior customer experience. Act as the Single Point of Contact for customers Banking Requirements.
Skills Required:
- Strong willingness to work in Relationship Management; Banking operations and products including investment products
- Prior experience in Sales preferred but not necessary.
- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.
- Must be flexible and understanding in challenging and ever-changing environment Eligibility criteria and the selection process.
- Minimum of 15 Years Education or Graduate with any discipline/waiting for results.
- Excellent communication skills in English & Hindi
Job Particulars
About Company
Teleperformance D.I.B.S. (Digital Integrated Business Services) offers pioneering Technology Innovation and Digital Transformation services. We provide integrated business solutions that transform Customer Engagement, Customer Acquisition, Data Analytics, Technical Support, Shared Services, IT & Infrastructure Management and Back-Office services across diversified industry verticals and digital channels.
With deep domain knowledge, transformative digital capabilities like TAP (Technology, Analytics and Process Consulting), and a best-in-class operational network, we empower our clients to deliver outstanding Customer Experiences in today’s increasingly digital world.
We work collaboratively with our clients to understand how to adapt to today’s disruptive digital innovations and build digital business strategies that create long-term growth.
What do we offer?
- Intelligent Technology and Next-gen Automation Solutions
- Process Optimization and Operational Excellence
- Enhanced Customer Engagement and Loyalty
- Cost Efficiency and Increased Productivity
Our Value Proposition:
Operational Excellence: Best-in-class service delivery engine that results in profitable and risk-mitigated business outcomes
Process Optimization and Automation: RPA (Robotics Process Automation), Technology tools and platforms for delivering transformational benefits
Global Delivery: Robust delivery platform with 46 delivery centers in key locations
Branches across the world:
Countries in which Teleperformance operates include France, Lebanon, The United Kingdom, Albania, Brazil, Chile, Philippines, Guyana, India, China, Canada, Mexico, Colombia, Norway, Italy, Greece, Portugal, the United States, Dominican Republic, El Salvador, Australia, the Netherlands, Suriname, Egypt, United Arab Emirates, Romania, Russia, Sweden, Germany, Poland, Slovak Republic,Czech Republic and India.
