Distributed Batch Operations Jobs in Hyderabad - IBM
Job Description
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
This role is responsible for monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi vendor environment. They are also responsible for analyzing first level problems for all systems (according to the service agreements), resolving and routing as appropriate, supporting the Systems Management Processes specific to their client requirements, and batch management when required. IBM’s single point of contact serves as a communication hub and integration point in the delivery of services across the enterprise. They receive, fulfill and close end user requests for service requests or incidents. They extend the range of services and provides an interface into other areas, for example by receiving and routing requests for change, identifying problems, underlying recurring incidents, validating and updating configuration details, broadcasting service information, availability and expanding knowledge bases.
Roles and Responsibilities:
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
This role is responsible for monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi vendor environment. They are also responsible for analyzing first level problems for all systems (according to the service agreements), resolving and routing as appropriate, supporting the Systems Management Processes specific to their client requirements, and batch management when required. IBM’s single point of contact serves as a communication hub and integration point in the delivery of services across the enterprise. They receive, fulfill and close end user requests for service requests or incidents. They extend the range of services and provides an interface into other areas, for example by receiving and routing requests for change, identifying problems, underlying recurring incidents, validating and updating configuration details, broadcasting service information, availability and expanding knowledge bases.
Roles and Responsibilities:
- Monitor operation of computer system including all peripheral equipment to identify potential problems.
- Prepare incident reports for proper documentation and resolution.
- Provide first level problem determination and resolution based on approved recovery procedures.
- Execute batch processing and initiate correction action to meet online target.
- Record equipment malfunctions via the Manage Engine Tool for proper handling and reporting.
- Support the BCP/DR procedures.
- Process special job requests using special ID's.
- Upload/Download files from external source to be used for batch processing.
- Accomplish daily logs/checklist to ensure that all tasks are completed.
- Support on Incident, Problem, Change and Service/Adhoc Requests.
- Perform other duties as may be assigned by his immediate supervisor.
- Receiving service requests, incidents or queries by phone call, e-mail, chat and so forth
- Create/update the incident or service request record in the incident management tool
- Assign severity/priority based on urgency and impact
- Provide Continuous Service Improvement recommendations
- Identify possible recurring incidents and raise a problem record to address
Required Technical and Professional Expertise
- At least 1 year experience in Communication and Customer Service Skills
- At least 1 year experience in Technical Knowledge
Preferred Technical and Professional Expertise
- Basic Server/PC administration and troubleshooting
- Basic knowledge in problem determination and resolution; Incident and Service Request handling
- Basic knowledge in server monitoring and restart ; Web/Online system monitoring
- Hardware knowledge and on Operating Systems (e.g. Windows OS)
- Excellent communication and customer service skills
- Ability to function in multiple accounts with multiple skill set requirements
Job Particulars
Role it software engineer
Who can apply Experienced (1 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1290730
Job Category IT/Software , BSc/BCA/BBM , 1 to 3 Yr Exp
Locality Address
State Telangana
Country India
About Company
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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