Donor Engagement Executive Jobs in Bangalore - ActionAid Association

Donor Engagement Executive
ActionAid Association
18000 - 22000 Per Month
ActionAid Association
Last Date 18 Aug 2018

ActionAid Association - Job Details

Date of posting: 19 Jun 18
  • The Donor Engagement Executive will be responsible for making outbound calls to the new and existing customers regarding a variety of requests or retention calls.
  •  Using their knowledge as well as retention and cross selling skills, these professionals will address queries, provide support and get financial support from donors, as required, to keep them satisfied and enable ActionAid to receive funding. 
  •  These Specialists are required to have an in-depth knowledge about the work of ActionAid (on which they will be oriented),good communication skills and preferably sales/customer service experience.
Duties and Responsibilities
  • To make outgoing calls to donors/prospects & keep them informed about our work.
  • To give reminder calls to the donors who have missed the due date of donation renewals.
  • To write effective emails to donors and communicate with them on day to day basis
  • To be the custodian of the donor retention by renewing their support regularly and meeting the retention targets.
  • To enter the details of every interaction in the system, researching, locating, and providing information.
  • Determining the requirements by talking and interacting with the donors.
  • Managing donor relations effectively in order to control the attrition of donors on a monthly basis.
  • To resolve problems/queries by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating any unresolved queries/problems.
  • To fulfil requests by clarifying/responding with the desired/requested information/details; completing transactions and forwarding requests.
  • To perform any other tasks assigned by line manager.
  • Reporting:Senior Manager – Supporter Engagement/ Donor Retention
  • Travel:As per role requirements 
Skills and Competencies
  • Under Graduates/Graduates.
  • Experience of about 2-3 years in sales could be an added advantage. Fresher are also encouraged to apply.
  • Excellent communication skill ( Hindi, English and regional language)
  • Basic telephone etiquettes.
  • Knowledge of MS Office and reporting in excel.
  • Typing skills - minimum 25 WPM with 85% accuracy
  • Basic system navigation skills.
  • Ability to write, read, and speak English to fulfill role/organizational reporting requirements.
  • Trouble shooting and selling skills.

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Analyst / Analytics,Logistics / Transportation
Hiring Process : Face to Face Interview
Who can apply : Freshers

About ActionAid Association

ActionAid Association is a national organisation, an affiliate of ActionAid International federation which is active in more than 40 countries across the world and is committed to fighting poverty and injustice. In India, we have been working since 1972. We currently operate out of 12 Regional Offices spread across 25 States and 1 Union Territory.

 Together with the people, we claim legal, constitutional and moral rights to food and livelihood, shelter, education, healthcare, dignity and a voice in decisions that affect their lives. 

This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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ActionAid Association recruiting Donor Engagement Executive candidates nearby Bangalore.ActionAid Association vacancies for Donor Engagement Executive is recruited through Written-test, Face to Face Interview etc.
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