E-Channel Manager Jobs in Mumbai - ICICI LOMBARD

This role is with our In House Contact Center for our E-channel business. 

5 Days Working. Rotational Shift On-Role Job. 

The customer logs on to the website and raises a query for our products; the incumbent will have to call the customer on his contact and understand his query and accordingly sell the product.

• Outbound calling and converting lead into sales.
  
• Explaining the product features and benefits to customers.
  
• Ensuring all compliance and SLA during the call.
  
• Achieving daily, weekly and monthly target.
  
• Ensuring all compliance and SLA during the calls.
  
• Achieving daily, weekly, monthly, target.
  

• Comprehend and understand Customer’s requirements and pitching an appropriate product so that the customer requirements are met. Seeking information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
  
• Provide/take relevant information and update the system accordingly. Where the outreach cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. 
  
• Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
  
• Ability to sell the products over telephone correctly and confidently.
  
• Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.
  
• Ability to achieve stretched targets and able to manage the organization standards
  
• Maintain Superior quality sales by following organization standards.
  

• Graduate / Post Graduate
  
• Typing speed of 30 to 40 wpm
  
• Minimum 1-3 years of relevant experience of domestic/international BPO (Preferred)
  
• Strong interpersonal, problem-solving skills and verbal and written communication skills
  
• Basic computer knowledge and technical skills