E-Comm Operational Manager Jobs in Bangalore,Chennai - Puja N Pujari
Job Description
Main Responsibilities :
- Manage Executives while reporting into the E-Commerce Operations Head to ensure that all activities (Sales, Merchandising, Customer Service, Shop Management, Finance, Stock,and Warehouse Ful filment) are performed accurately, to a high standard and in a timely manner whilst maximizing sales and profit.
- Support the Executives in achieving their objectives, PDPs and the growth of their assigned shops.
- Manage Executive workflow processes, monitoring progress on specific tasks and reallocating work as appropriate.
- Provide resolution to operational problems whilst adhering to competencies.Contribute insights into the strategic direction of the Retail department based on understanding of complex e-commerce processes
- Experience in a fast paced sales environment driving performance to reach targets with a focus on conversion
- Significant experience in servicing customer queries in both an online & offline environment
- Experience of E-commerce merchandising best practice, with an understanding of user behaviour.
- Experience of stock management and financial procedures
- High standard of written and spoken English
- Excellent written and spoken skills is highly desirable
- Proven experience in an E-commerce role with exposure to operational element
- Experience of managing a team
- Ability to effectively coach colleagues and communicate with senior management
- Strong negotiation and communication skills
- Proven experience of a sales environment with the ability to proactively sell to an online/telephone audience.
- Experience of incentivising and motivating a sales focused team
- Understanding of E-commerce fulfillment process and how to achieve cost effective business solutions while maintaining high levels of customer satisfaction
- Customer service experience and the ability to deal with difficult customers
- Ability to take the initiative
- Ability to build external and internal relationships and partnerships
- Exhibits professionalism
- Ability to plan, prioritize and manage multiple tasks and deliver to tight deadlines
- Problem solving ability
- Generates new ideas
- Emotionally intelligent
- Prepared to challenge and be challenged
- Accountable and responsible
- Communicates effectively to all levels of the organization
- Listens and hears accurately
- Excellent organizational skills
- Able to work on own initiative
- Excellent Microsoft Office proficiency
- Willingness to learn new skills
Job Particulars
Role others
Who can apply Experienced (3 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id423940
Job Category BSc/BCA/BBM
Locality Address
State Karnataka, Tamil Nadu
Country India
About Company
Puja N Pujari is a unique digital platform adept at offering quality puja services in the most pious and hassle free manner. Deftly catering to all sorts of Hindu religious ceremonial requirements, we act as the one stop solution for getting pundit or purohit and puja accessories.
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