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E-commerce Customer Service Representative recruitment at Olive Solutions, Ahmedabad

E-commerce Customer Service Representative

Olive Solutions
experience-icon 0 Years
salary-icon 7000 - 10000 Monthly
Expired

Posted: 19 Jan 16

Job Description

Looking for E-commerce Customer Service Representative
Job Profile:
  • Answer incoming customer calls and determine their requirements.
  • Route call, answer, or make notes to follow up in CRM.
  • Place outbound calls to customers when necessary to advise and/or obtain information necessary to process orders
  • Work with Account Managers, Technical Support, Training, Finance, and Sales to ensure customer’s questions are resolved
  • Handle irate customers in a professional manner.
  • Record all customer interactions and ensure that all issues are resolved in a timely manner.
  • Obtain customer feedback information to improve our customer’s experience with the Online Store websites
  • Interact and communicate order fulfillment issues and/or requests with our supplier and vendor partners
  • Other duties may be assigned to meet business needs.

Job Particulars

Education B.Arch, B.Com, BBA/BBM, BCA
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id158199
Locality Address Sola
Country India

About Company

We are Olive Solutions, a digital marketing agency based in Ahmedabad, Gujarat.  We specialize in provision of high-end Digital Marketing Solutions, aimed at freeing our clients to focus on their strategic priorities. Our In-house Team offers a range of cost-effective, high-quality marketing project managers, SEO & PPC Specialists, Social Media Team, Content Writers, internal communication professionals and Web specialists-with them, we create marketing service solutions that execute the transactional elements of our clients marketing strategy. 

 


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