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E-Travel Professional Jobs in Bangalore - Travix Leisure & Travel Pvt Ltd

E-Travel Professional
Travix Leisure & Travel Pvt Ltd
Travix Leisure & Travel Pvt Ltd
Last Date 22 Jun 2017

Travix Leisure & Travel Pvt Ltd - Job Details

Date of posting: 23 Apr 17
  • Answer Inbound calls for all type of queries being asked by the customers from across the globe.
  • Make outbound calls to the Airline, consolidator and suppliers for all business related matters.
  • Provide correct and complete information to customer' s queries through inbound & outbound calls.
  • Support customer on emails within the service level (24 hours)
  • Abide by the standard operating procedure of the company for any given task.
  • Improve Sales on calls.
  • Provide quality service to the customer and focus on First Call Resolution to reduce Contact Ratio.
  • Direct contact with the customer for all type of online travel agency related issues like ticketing, reissue of tickets, changes, cancellations, refunds, meal request, wheel chair request etc.
  • Responsible for escalating to the relevant team in case of further assistance like refund, reissue etc.
  • Must understand the significance and results of providing services within the service level.
  • Responsible for all customer support emails and social media complaints/feedback (Facebook, twitter etc.)
  • Responsible for all type of calls from customers, counterparts, consolidators and Airlines
  • Responsible for offline bookings, new reservations, 3D secure failed bookings recovery etc.
  • Responsible for internal updates like promotions, seasonal fares, assignment deadlines etc.
  • Communicate with our suppliers (airlines and consolidators) when the need arises, e.g., fares rules clarifications, an update of commission table, exchange of ticket requests etc.
  • Adhoc duties assigned by supervisor

Skill

  • Excellent communication skills(English)
  • Must not be any MTI(Mother tongue influence) issues
  • Minimum one year of experience with the customer support.
  • preferable with the OTA or the Airline, Basic Amadeus/World Span knowledge
  • Customer service and interpersonal skills
  • Serves customer by determining requirements,
  • Minimum working experience: 6 Months to 1 Year, Fresher's are welcomed
  • Language Skills: Proficient in English (Spoken and Written)

Competencies/ traits:

  • Result driven
  • Customer focused
  • Team work
  • Data driven
  • Can do mentality


Hiring Process : Written-test, Face to Face Interview, Group Discussion

Job Role : Others

About Travix Leisure & Travel Pvt Ltd

Travix is a global online travel company operating in 35 countries from offices in the Netherlands, Germany, India, Singapore and the USA. With our 5 brands and an extensive portfolio of 39 websites we are the market leader in several countries and growing rapidly on all continents.

We are passionate about what we do. On a daily basis, we help thousands of people to find the best flights.

We inspire them and guide them through their travel journey.

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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Travix Leisure & Travel Pvt Ltd recruiting E-Travel Professional Experienced(0.6 Years) candidates in Bangalore. The Travix Leisure & Travel Pvt Ltd vacancies for E-Travel Professional is filled through Written-test, Face to Face Interview, Group Discussion etc.
Travix Leisure & Travel Pvt Ltd jobs for Experienced(0.6 Years) candidates are very common in nature as the company recruits a lot of Experienced(0.6 Years) candidates every year based on the skills -Customer Care Executive, Customer Service, International BPO. The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Others job field. The Experienced(0.6 Years) candidates applying for E-Travel Professional should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Travix Leisure & Travel Pvt Ltd recruitment, Experienced(0.6 Years) candidates are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Travix Leisure & Travel Pvt Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Travix Leisure & Travel Pvt Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.