E-Travel Professional Jobs in Bangalore - Travix Leisure & Travel Pvt Ltd

• Answer Inbound calls for all type of queries being asked by the customers from across the globe.
• Make outbound calls to the Airline, consolidator and suppliers for all business related matters.
• Provide correct and complete information to customer' s queries through inbound & outbound calls.
• Support customer on emails within the service level (24 hours)
• Abide by the standard operating procedure of the company for any given task.
• Improve Sales on calls.
• Provide quality service to the customer and focus on First Call Resolution to reduce Contact Ratio.
• Direct contact with the customer for all type of online travel agency related issues like ticketing, reissue of tickets, changes, cancellations, refunds, meal request, wheel chair request etc.
• Responsible for escalating to the relevant team in case of further assistance like refund, reissue etc.
• Must understand the significance and results of providing services within the service level.
• Responsible for all customer support emails and social media complaints/feedback (Facebook, twitter etc.)
• Responsible for all type of calls from customers, counterparts, consolidators and Airlines
• Responsible for offline bookings, new reservations, 3D secure failed bookings recovery etc.
• Responsible for internal updates like promotions, seasonal fares, assignment deadlines etc.
• Communicate with our suppliers (airlines and consolidators) when the need arises, e.g., fares rules clarifications, an update of commission table, exchange of ticket requests etc.
• Adhoc duties assigned by supervisor

Skill

• Excellent communication skills(English)
• Must not be any MTI(Mother tongue influence) issues
• Minimum one year of experience with the customer support.
• preferable with the OTA or the Airline, Basic Amadeus/World Span knowledge
• Customer service and interpersonal skills
• Serves customer by determining requirements,
• Minimum working experience: 6 Months to 1 Year, Fresher's are welcomed
  
• Language Skills: Proficient in English (Spoken and Written)
  

Competencies/ traits:

• Result driven
• Customer focused
• Team work
• Data driven
• Can do mentality