Email process/ Voice process Jobs in Pune - HR consultant
Email process/ Voice process
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Job Description
- Resolving customer query/complaints of the customers through inbound calls
· Escalate cases as per escalation matrix given by the respective manager on scenarios wherein immediate resolution cannot be given to the customer to win customer confidence
· Daily interaction with reporting manager to understand the performance baseline & the ways to achieve the important metrics which are critical to business
· Efficiently & effectively navigate the website, CRM, and other systems & technologies provided by Client.
· Provide an excellent level of customer service driven by professionalism, timeliness and accuracy. Ensure targets for service levels, quality and customer satisfaction are achieved
· Support the Team Leader in the practical day to day management and control of customer service
· Other duties from time to time that may be assigned
Desired Candidate Profile
· Minimum 10+2 /diploma from a recognized Board
· Working knowledge of Basic Computers with a fair knowledge of MS Word and Excel
· Ability to draft a letter with proper grammar, content, format
· Good communication skills is a must
Job Particulars
About Company
