Email Support-Customer Service Associate Jobs in Anantapur,Silchar,Chennai - Dexter
Email Support-Customer Service Associate
Job Description
Are you fresher
Do you have excellent communication skills
Are you looking for WORK FROM HOME exciting and challenging role
Then go ahead with the below job description.
Compensation details: 1.44L PA to 2.30L PA
Additional benefits: Internet and Laptop Will Be Provided.
Job Description :
Email Support-Customer Service Associate- India:
Knowledge & Skills Required
Desired skills:
Action-oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills - ability to clearly understand and customer issues appropriately
Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills
Preferred Criteria:
Should be self-driven, motivated and task-driven individual who can learn fast and operate with minimal support from Manager and Lead
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure Work-like environment with no disturbance during work hours.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem-solvers with a passion for excellent customer service.
Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much like 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
Effective problem-solving skills including decision making, time management and immediate prioritization oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet the business need
Ability to maintain composure in highly escalated situations
Qualifications required:
The minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Ability to approach problems logically and rationally