Epicor Software hiring Engineering Graduates as Technical Support Analyst for Bangalore Location from 2016 batches

Eligibility : BE/B.Tech(CSE, IT)

Location : Bangalore

Last Date : 18 Oct 2016

Year of passing: 2016

Experience Required: Freshers

Hiring Process : Written-test, Face to Face Interview

Epicor Software - Job Details

Eligibility : BE/BTech (CS/IT/IS) from 2016 batches with 60% throughout academics.

Job Role:
As a Web Technical Support Analyst you will be focused on providing system support services to Epicor clients. Technical Support Analyst, provide application support via phone/email/Web
As a member of Epicor Support Team you will be based in our recently opened India Technology Centre, so you will take part in Epicor next success story from the very beginning as we are building up our new tech campus in Bangalore.
In this position you will gain a deep understanding of both the product you support and the train on the technologies used to bring our software applications to life.
You will have ideally:
  • PHP, HTML Language, CSS and ability to create and run SQL queries.
  • Additional technical knowledge of network environments and/or multiple operating systems will be highly valued.
  • Direct interaction with customers, assisting with the support and troubleshooting of ecommerce web site
  • Microsoft administration, Microsoft IIS and SQL Server, including database maintenance Understanding and adhering to escalation paths so that issues are resolved in conjunction with outlined SLAs
  • Provide timely and accurate updates and ticket notes to keep clients informed of progress
  • Open to work in Night Shift
Interview process:
  • Online test on CSS,HTML and PHP
  • Versant Communication Round
  • Technical Manager Round
  • Director Round
  • HR Round

Salary : 5 LPA

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About Epicor Software

Epicor is a global leader delivering innovative, award-winning software solutions to the Manufacturing, Distribution, Retail, and Service industries. With more than 40 years of experience and customers in over 150 countries, Epicor placed firmly as ‘Visionary’ by Gartner in the magic quadrant.
Epicor promotes growth on every level: for our customers by providing flexible, industry-specific business solutions, and for our team members by empowering them to apply their individual expertise to shape our company's visionary software.
We offer an open and supportive environment where you can be yourself and develop your career in a creative and dynamic setting where new opportunities are as accessible to you as your leadership team is.

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