Escalation Handling Jobs in Navi Mumbai - V-Konnect Associates
Escalation Handling
V-Konnect Associates
Expired
Posted: 25 Jan 21
Job Description
Qualities expected
Quickly identifying and understanding customers need for escalated calls
Coordinating with internal stake holders and providing resolution to customer
Ability to handle escalations and diffuse crisis situations
Should be able to interact with customer and internal stake holders confidently
Good stakeholder management skills
Good understanding of products and processes
Excellent written and spoken communication
Think out of the box and spearhead initiatives for improving customer experience
Having knowledge of Retail Liabilities/Asset product and process would be an added advantage
Quickly identifying and understanding customers need for escalated calls
Coordinating with internal stake holders and providing resolution to customer
Ability to handle escalations and diffuse crisis situations
Should be able to interact with customer and internal stake holders confidently
Good stakeholder management skills
Good understanding of products and processes
Excellent written and spoken communication
Think out of the box and spearhead initiatives for improving customer experience
Having knowledge of Retail Liabilities/Asset product and process would be an added advantage
Job Particulars
Role hr admin
Education Any Graduate, Other Course
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1096465
Job Category Recruitment
Locality Address
State Maharashtra
Country India
About Company
V-Konnect Associates
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