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Executive Customer Care Jobs in Bangalore - The Better India

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Executive Customer Care

The Better India
experience-icon 0 Years
salary-icon 25000 Monthly
qualification-icon B.Com, BBA/BBM, Other Graduate
Expired

Posted: 08 Sep 19

Job Description

The Better India () was started to give a voice to millions of change-makers
and innovators of the country. It is today Asia’s largest solution-focused platform. We have now
launched The Better India Shop (shop.thebetterindia.com) to help millions of small and medium
enterprises get access to large consumer markets. This is a marketplace that connects enterprises
making great products with consumers seeking better alternatives in their purchases. And yes, every
purchase makes an impact.
We are looking for an Executive - Customer Care for our Bangalore office.
As an Executive - Customer Care at The Better India, you will
● Respond to customer inquiries regarding online merchandise or service orders.
● Assist customers with product selection, answer basic questions and suggests various
product options that are available.
● Document customer problems and inputs in the ticketing system.
● Ensure prompt and proper resolution of customer queries by providing additional
information or escalating/engaging others in the organization to provide a solution according
to defined procedures
● Build sustainable relationships and trust with customer accounts through open and
interactive communication
Our ideal colleague will be
●  A graduate with great communication skills and a flair for a customer support role
● Possessing strong phone contact handling skills and active listening skills
● Having customer orientation and ability to adapt/respond to different types of characters
● Possessing excellent communication and presentation skills
● Able to multi-task, prioritize, and manage time effectively

Job Particulars

Education B.Com, BBA/BBM, Other Graduate
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id692724
Job Category Tech Support
Locality Address Cunningham Road
Country India

About Company

The Better India () was started to give a voice to millions of change makers and innovators of the country, using the power of storytelling to inspire change. With over 60 million readers and participants, it is Asia’s largest solutions-focused platform.

We have now launched our eCommerce platform, https://karnival.com/ to help millions of micro & small enterprises leverage technology and get access to large consumer markets. It is a marketplace that connects producers who make sustainable products with consumers seeking better lifestyle alternatives. Sellers on our platform are skilled artisans and farmers from marginalized communities, and innovators across the country. It is a platform where every purchase triggers a change for the better. We are leveraging E-commerce to enhance the quality of lives for both - the consumers with better alternatives; and the sellers with access to a larger market.

We are looking for a copywriter for https://karnival.com/. As a copywriter you will work on conceptualizing and developing engaging copy for the audience across multiple social channels and on-platform content. At Karnival, we’ll need you to go beyond words - channeling them to create a personified brand voice. If you think you are witty, creative and can declutter communication, this is the role for you.

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