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Executive - Customer Care Jobs in Gurgaon - Milagrow HumanTech

Executive - Customer Care

Milagrow HumanTech
Expired

Posted: 24 Dec 20

Job Description

  • Perform pre-sales demo and post-sales demo using various modes like phone/ Skype
  • Perform efficient inbound and outbound call duties for customers
  • Provide 1st level of technical support to customers
  • Create and maintain service information in the company database
  • Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
  • Capture customer voice / feedback and maintain a database Maintenance and management of the demo machines
  • Arranging for faulty machine pick-up at customer site through FedEx
  • Demo scheduling
  • Managing customer chats through CRM
  • Handling customer queries and complaints and escalating the issues to the senior in case of severity
  • Generating leads and forwarding them to the Sales team
  • Managing sales of the accessories and AMC
  • Making happy calls, referral calls, buyback calls to the customer
  • Contributing to service literature change notes and training material
  • Miscellaneous other duties commensurate with the capabilities of a Customer Care Executive
  • Ability to communicate technical information to people who are not familiar with engineering terms and industry jargon.
  • Ability to work under minimum supervision
  • Working knowledge of MS Office, Excel
  • Strong people skills
  • Strong communication (verbal and written)
  • Prior experience in Customer Service
  • Experience in doing root cause analysis of the problems
  • Good practical knowledge and implementation of skills
  • Basic IT skills
  • Analytical Ability
  • Prior experience in product demonstrations
  • Ability to document the work into structured reports
  • Prior exposure in customer care service
  • Job Particulars

    Who can apply Experienced (1 to 2 Years)
    Hiring Process Face to Face Interview
    Employment Type0
    Job Id1075463
    Locality Address
    Country India

    About Company

    Milagrow HumanTech
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