Executive – Customer Service Jobs Opening in Credence resource management at Kharadi, Pune

Designation – Executive – Customer Service

Department – Operations

Job Description

· As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. You will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

· Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

· Able to manage difficult customer issues while working in a fast paced environment

· Determine the reason for delinquency and best course of action to assist our Borrowers.

· Engage our consumers with the highest level of respect and dignity.

· Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.

· Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.

· Ensure all accounts in assigned lists are managed accurately and timely.

· Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.  

· Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments.

· Good written and oral communication skills

· Third-party collections experience preferred (Medical or Telecom)

· HSC passed [10+2]

· This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am

· Sunday fixed Off & Alternate Saturday Working

· Best In Market Salaries from 2.52 lakhs plus…

· 4-6 week new hire training program [Based on the portfolio]

· Unlimited Incentive Plan with transparent KRA's

· Enhance your Analytical/Decision Making & Negotiation skills

· Cross functional Growth opportunities within 6 months for experienced candidates

· Free Medical/Life insurance

· Employee Centric & Compliant Policies

· Free Home Pick & Drop Transportation

· Fixed shifts post the training period [Rare changes incase of business requirements]

· 7:15 min login plus 45 minute break = 8 hour shifts

· Free transport [Home pick-up & drop]

 Note: In case you have worked with Credence Resource Management or have interviewed with us in past, please ensure you notify the HR representative.

1. What are the job requirements to apply for this Executive Customer Service job position?
   
   • Ans: A candidate must have a minimum of fresher as an Executive Customer Service


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, BDS, BSc, CS, 12th Pass (HSE), Other Graduate
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Executive Customer Service is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Executive Customer Service position?
   
   • Ans: There are immediate 1 job openings for Executive Customer Service in our Organisation.