Executive - Customer Support Jobs in Hyderabad - Karvy Stock Broking Ltd
Executive - Customer Support
Karvy Stock Broking Ltd
Expired
Posted: 23 Mar 21
Job Description
Key Responsibilities :
- Call the lead from the given database
- Explain what EB program is in detail
- Explain the current timelines and investment amount
- clearly elaborate the basic documentation needed
- clarify or escalate any customer query
- Ensure timely follow up very important
- Demonstrate knowledge and keep himself/herself updated on latest changes
- Take adequate notes on the conversation and update the call sheet accordingly
- Lead the customer to closure
- Take escalated calls
- MIS reporting all Auditing and monitoring
Desired Skills Experience :
- Excellent verbal and written communication skills with strong emphasis on English and Hindi
- Excellent selling skills and experience thereof
- Excellent negotiation, convincing skills
- Ability to work on Excel and MS-office skills
- Will need to work in night/other shifts independently with minimum supervision
- Call the lead from the given database
- Explain what EB program is in detail
- Explain the current timelines and investment amount
- clearly elaborate the basic documentation needed
- clarify or escalate any customer query
- Ensure timely follow up very important
- Demonstrate knowledge and keep himself/herself updated on latest changes
- Take adequate notes on the conversation and update the call sheet accordingly
- Lead the customer to closure
- Take escalated calls
- MIS reporting all Auditing and monitoring
Desired Skills Experience :
- Excellent verbal and written communication skills with strong emphasis on English and Hindi
- Excellent selling skills and experience thereof
- Excellent negotiation, convincing skills
- Ability to work on Excel and MS-office skills
- Will need to work in night/other shifts independently with minimum supervision
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1154446
Job Category Tech Support
Locality Address Gachibowli
State Telangana
Country India
About Company
Karvy Stock Broking Ltd
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