Executive - Customer Support Jobs in Mumbai - Emotix
Executive - Customer Support
Emotix
Expired
Posted: 30 Jun 20
Job Description
We are an advanced robotics based company in Mumbai. The company was founded in January 2015, by three IIT Bombay post-graduates, Sneh Vaswani, Prashant Iyengar and Chintan Raikar, on the pillars of robotics, AI and IoT.
We are the makers of the Miko series of robots designed to engage, educate and entertain kids. Our latest offering, Miko 2, is an advanced personal robot for kids, powered by cutting-edge features such as a proprietary emotional intelligence machine, TeleConnect, self-initiated conversational abilities, obstacle & edge sensing and more.
Responsibilities
We are the makers of the Miko series of robots designed to engage, educate and entertain kids. Our latest offering, Miko 2, is an advanced personal robot for kids, powered by cutting-edge features such as a proprietary emotional intelligence machine, TeleConnect, self-initiated conversational abilities, obstacle & edge sensing and more.
Responsibilities
- Handle inbound calls from customers
- Understand their query, complaints and requests
- Provide information about the product as required and resolve any query over the phone
- Escalate complaints / service requests to the tech support team.
- Follow up if required
- Satisfactory closure of issues
- Minimum HSC in any stream
- At least 1-year experience in Customer Service in BPO / Call centre
- Excellent communication skills
- Fluency in English and Hindi is a must.
- Knowledge of a third language will be a plus point
- Willing to work in rotating shifts including night shift.
Job Particulars
Education 12th Pass (HSE), Any Graduate
Who can apply Experienced (1 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id951824
Job Category Tech Support
Locality Address
State Maharashtra
Country India
About Company
Emotix
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