Executive - Guest Relations Jobs in Chennai - Virtuous Retail VR Chennai
Job Description
Help desk Management
- Adhere to the helpdesk management SOPs;
- Responsible to manage the helpdesk;
- Greet the guest with friendly expression and assist them with need based information on brands/ stores/ promotions etc;
- Ensure the guest complaints and concerns are handled in an efficient and timely manner.
- Seek feedback from the guest over their mall experience and collate & share the same with the reporting manager;
- Coordinate and ensure high standards of safety and cleanliness is maintained with the objective of enhancing customer experience;
- Coordinate/ assist the marketing team in execution of the planned events/ promotions at the mall / shopping centre;
- Updating daily / weekly reports on customer feedback, any key escalations;
- Maintain / update necessary report, spreadsheets;
- Self-Development
- Ensure timely updation of the required skills.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id450140
Job Category BSc/BCA/BBM , Tech Support
Locality Address Anna Nagar
State Tamil Nadu
Country India
About Company
Established in 2007, Virtuous Retail (VR) is an institutionally owned developer-operator of community-oriented premium Lifestyle Shopping Centers. Virtuous Retail combines global expertise and local knowledge to create high performance retail environments with strong urban connections. Virtuous Retail developments exhibit a focus on prime locations, strategic partnerships, long-term value creation and risk-mitigation.
The company's vision for India is to create new social hubs for the urban consumer across the country's major cities. It does this through 'Connecting Communities©' - a platform for cultural festivals, civic partnerships and collaborations with community stakeholders, through programs and initiatives that encourage civic pride, strengthen the local economy and enhance the city's brand image.
Virtuous Retail's pan-India portfolio includes prime city center locations in Bengaluru, Chennai, Surat and Chandigarh Capital Region, making it the leading platform of quality retail real estate in one of the world's most attractive consumer markets for organized retail.Virtuous Retail South Asia has developed in-house capabilities across asset management and development functions including research, acquisitions, finance, planning, consumer experience design, leasing, marketing and operations.
Virtuous Retail South Asia is based in Singapore and its Indian operations are headquartered in Bengaluru
The company's vision for India is to create new social hubs for the urban consumer across the country's major cities. It does this through 'Connecting Communities©' - a platform for cultural festivals, civic partnerships and collaborations with community stakeholders, through programs and initiatives that encourage civic pride, strengthen the local economy and enhance the city's brand image.
Virtuous Retail's pan-India portfolio includes prime city center locations in Bengaluru, Chennai, Surat and Chandigarh Capital Region, making it the leading platform of quality retail real estate in one of the world's most attractive consumer markets for organized retail.Virtuous Retail South Asia has developed in-house capabilities across asset management and development functions including research, acquisitions, finance, planning, consumer experience design, leasing, marketing and operations.
Virtuous Retail South Asia is based in Singapore and its Indian operations are headquartered in Bengaluru
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