Executive -Service Coordinator Jobs - Mumbai - Network Tech Lab India

Executive -Service coordinator
Network Tech Lab India
2 Years
8000 - 12000 Per Month
Network Tech Lab India
Last Date 05 Dec 2016

Network Tech Lab India - Job Details

Date of posting: 06 Oct 16
  • Handling the incoming IT requests calls
  • Logging the calls in SAP 
  • Allocating the calls logged by clients to the technical support (engineers)
  • Follow up on the issues & updating the clients Vs engineers
  • Prioritizing the calls as per the needs of the process
  • Categorizing the issues
  • Resolving the call and ensure the call closure is also maintained within SLA
  • Escalating the hardware issues to vendor & follow up on the same
  • Escalating the critical issues to ML Operations team
  • Responding to IT service requests emails
  • Maintaining the Assets master & ensuring the asset is been verified
  • Incident / Change/ Vendor Management

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Others
Hiring Process : Written-test, Face to Face Interview
Who can apply : Experienced (2 Years)

About Network Tech Lab India

Network Techlab India Pvt Ltd an IT consultant & services provider is been serving SMB and large organization for have over 15 years. Network Techlab India Pvt Ltd (NTIPL) an IT Power Consultant & service providing solutions to small medium & large organization for more than 20 years. We deliver customized business solution through a combination of process excellence, Quality frame work & expeditious service delivery, to customer productivity at optimum cost.
At NTIPL we believe in understanding our customers & their unique needs, further providing them with our expertise solutions in meeting that needs beyond expectation. It has been our endeavor to keep our commitments & achieving excellence in customer satisfaction.

This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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Network Tech Lab India recruiting Executive -Service coordinator Experienced(2 Years) candidates candidates nearby Mumbai.Network Tech Lab India vacancies for Executive -Service coordinator is recruited through Written-test, Face to Face Interview etc.
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