Executive -Service Coordinator Jobs - Mumbai - Network Tech Lab India

Eligibility : B.Com

Location : Mumbai

Last Date : 05 Dec 2016

Salary : 8000 - 12000 Rs Per Month

Year of passing: 2014

Experience Required: 2 Years

Hiring Process : Written-test, Face to Face Interview

Network Tech Lab India - Job Details

  • Handling the incoming IT requests calls
  • Logging the calls in SAP 
  • Allocating the calls logged by clients to the technical support (engineers)
  • Follow up on the issues & updating the clients Vs engineers
  • Prioritizing the calls as per the needs of the process
  • Categorizing the issues
  • Resolving the call and ensure the call closure is also maintained within SLA
  • Escalating the hardware issues to vendor & follow up on the same
  • Escalating the critical issues to ML Operations team
  • Responding to IT service requests emails
  • Maintaining the Assets master & ensuring the asset is been verified
  • Incident / Change/ Vendor Management
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About Network Tech Lab India

Network Techlab India Pvt Ltd an IT consultant & services provider is been serving SMB and large organization for have over 15 years. Network Techlab India Pvt Ltd (NTIPL) an IT Power Consultant & service providing solutions to small medium & large organization for more than 20 years. We deliver customized business solution through a combination of process excellence, Quality frame work & expeditious service delivery, to customer productivity at optimum cost.
At NTIPL we believe in understanding our customers & their unique needs, further providing them with our expertise solutions in meeting that needs beyond expectation. It has been our endeavor to keep our commitments & achieving excellence in customer satisfaction.

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