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Job Title: Executive - Songstruck
· End-to-end coordination with clients and artists. (Co-ordinating over a call/email)
· Understanding client requirements and conveying the same to the artist.
· Allocating the right artist and co-ordinating with them for availability, pricing, and invoicing
· Engaging and maintaining relationships with artists and clients
· Delivering the experience to the client and ensuring customer satisfaction
· Collecting feedback & testimonies
· Sourcing of new artists for Songstruck
· Maintaining data of the number of events executed and data entries for the same on CRM
· Maintaining reports and presenting the same to the Senior Management as and when required
· Coordinating with the Accounts team for artist payments
Experience: 1.5 - 2 years in a Customer Service role.
· We would like to have someone who is highly enthusiastic, willing to learn, fun-loving, at the same time, takes complete responsibility and ownership of work.
· Strong verbal and written communication skills
· Excellent Negotiation skills
· Thinker, Quick on the feet
· Able to work under pressure
· Hands on Microsoft Office (PowerPoint, Excel, Word, Outlook, etc.)
Happydemic is an initiative started by Radhika Mukherji, Singer Shaan’s wife & Amar Pandit, Managing Director of My Financial Advisor & Happyness Factory. The company was launched on 17th April 2016 with a vision to spread happiness in the lives of artistes and customers.
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