Executive Tracking Jobs in Bangalore - Talent Growth International
Executive Tracking
Talent Growth International
Expired
Posted: 04 Mar 17
Job Description
COMPANY: One of the leading Logistics and Retail Company Executive – Tracking Job Title
- Executive – Tracking
- Function:Customer Service
- Reporting to Team Lead – Tracking
- Qualification: Any Graduation
- CTC: 20K – 25K
- Location: OLD AIRPORT ROAD, BANGALORE.
- EXPERIENCE: 1 – 4 YRS
Purpose
- Responsible for executing activities of tracking customer shipments and handling exceptional cases
- Conduct tracking of shipments of customers’ (other than national & regional key accounts) shipments as per the defined standard operating procedures (SOPs)
- Identify cases of late delivery, nondelivery, return to origin and related exceptions and follow up actively for closure as per the defined procedures; prepare and send updates to the Team Lead
- Identify instances of held back shipments and conduct clearances within stipulated timelines; prepare updates on held backs and send to the Team Lead
- Obtain customer claim requests/escalations from contact center for delivery of shipments and conduct requisite action for closure as per the defined procedures
- Conduct direct handling of specific customer complaints and ensure frequent follow ups for resolution of the pending issues
- Track the delivery performance of shipments by monitoring and updating TATs for delivery; prepare reports on TATs achieved on a regular basis
- Responsible for handling customer claim requests as per company policy and procedure
- Responsible for handling calls professionally within the stipulated timelines
Key Result Areas and Key Performance Indicators
Ensure satisfaction of customers
- Customer Feedback Scores (NPS scores) for the assigned customers
- Domestic critical cases within defined threshold levels
- % closure of Gema traces closed within defined timelines
- % Call back commitment being met
- Clearance of held back cases within TAT (number of deviations found)
- % Adherence to defined service quality parameters for
- Complaints handling (Domestic and International)
- Claims settlement.
- Timely preparation of reports on TATs achieved in delivery of shipments in the region
- Adherence to Performance Management system timelines and guidelines
Job Particulars
Role others
Education Any Graduate
Who can apply Experienced (1 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id280261
Job Category 1 to 3 Yr Exp , Others
Locality Address
State Karnataka
Country India
About Company
Talent Growth International caters to the multitude needs of clients across various industries with Executive Search as its core strength. Our mission is to provide Recruitment services of the highest quality with a dedicated focus on client satisfaction.
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