Field Engineer Jobs in Lucknow - Tachyon Communications Pvt Ltd

Job Description

·        Field Operations- Carry out field operations (within Lucknow) in coordination with the support team and Technical Supervisor.

·        Commissioning - Commission/Configure CPE devices (Modem, Routers, Switches etc.) for Internet access at the client end.

·        Troubleshooting – visiting Clients premises as per complaint ticket and Diagnose/troubleshoot the issue related to internet access/Connectivity and provide a solution to it.

·        Establish Connectivity – establishing connectivity between CPE and end-user devices (CPU, Laptops, Tablets, Smart/IP TV etc.)

·        Reporting – to maintain reports of complaint visit, Support visit, Installation visit keeping log of it and regularly sending the reports to the management.

·        Monitoring/Analyzing – Monitoring network performance and analyzing complaint/Issue trends if a certain type of complaint/Issue is arising regularly and reporting it to senior Engineers. 

Skills and Qualifications

·        Communication skills – should be strong communicators who are able to talk with customers and explain complex issues to people with no technical knowledge.

·        Critical thinking – must use logic to solve issues and develop more efficient systems.

·        Diagnostic abilities – diagnosing problems with existing equipment and finding solutions to them, so great diagnostic abilities are essential.

·        Analytical thinking – the ability to analyze systems and manage technical tasks is important in this job.

·        Problem-solving skills – good problem-solving and troubleshooting abilities are useful in this role