Field Engineer Jobs in Mumbai,Navi Mumbai - B2X Service Solution India Pvt Ltd
Field Engineer
B2X Service Solution India Pvt Ltd
Expired
Posted: 22 Jan 20
Job Description
Provide technical support for devices such as diagnosis, troubleshooting, repairs etc
Providing doorstep service to customers by visiting them for pick and drop of hand-sets or any technical assistance required for resolving their issues
Maintaining customer complain logs and service reports
Adherence to the process set to close a call
Responsible for providing technical services, ranging from start-up and service to troubleshooting and repair
Representing the brand to the customer
Educating the customers on features and functionalities of the device and enhancing their knowledge about the device/product for better customer experience
Call closures in defined TAT
Ensuring customer satisfaction - CSAT
Providing doorstep service to customers by visiting them for pick and drop of hand-sets or any technical assistance required for resolving their issues
Maintaining customer complain logs and service reports
Adherence to the process set to close a call
Responsible for providing technical services, ranging from start-up and service to troubleshooting and repair
Representing the brand to the customer
Educating the customers on features and functionalities of the device and enhancing their knowledge about the device/product for better customer experience
Call closures in defined TAT
Ensuring customer satisfaction - CSAT
Job Particulars
Role engineer core non it
Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id834556
Job Category Core Technical
Locality Address
State Maharashtra
Country India
About Company
As the premier after-sales service provider for smartphones and consumer electronics, B2X is at the forefront of customer care. B2X helps to streamline after-sales operations for manufacturers providing full visibility and control over the customer care experience. Our SMART SERVICE Platform connects over 500 authorized service partners and more than 1,500 industry experts in 140 countries - empowering you to deliver consistent service excellence to build long-term customer relationships.
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