Field Engineer Jobs in Mumbai - Unisys India Private Limited

Field Engineer

Unisys India Private Limited

0 to 3 Years

Not disclosed

Expired

Posted: 08 Oct 20

Responsibilities

What success looks like in this role:

PLS Support for calls such as Dell Client
Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
May perform routine installs, moves, adds and changes as part of a directed team, including:
- Complex desktop and laptop break fix work
- Whole unit replacement
- Simple desktop printer fixes
- Load software with a script
Performs scripted image loading, unit diagnostics and replaceable unit swapping
Simple troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
Performs preventative maintenance activities on certain products as directed
Maintains a high degree of professionalism in actions, demeanor and dress.
Insures customer satisfaction throughout
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

You will be successful in this role if you have:

Skills, Experience & Qualifications

Requires a HS Degree and a minimum of 6 months of hands-on experience with laptop and desktop break-fix
Computer building background experience preferred.
A+ certification
Specific Manufacturers certifications and/or training as required. i.e. EMC, Dell, Cisco, Microsoft, Unisys. COMPTIA, and NETWORKPLUS
General knowledge of desktop hardware and software including basic knowledge of Microsoft applications
Basic mechanical skills and understanding of electro static discharge (ESD) procedures
Training and/or vendor certifications as required including completion of Core Training
Ability to resolve basic / non-complex problems as directed
Client and/or governmental clearance may be required

Experience: 0.00-50.00 Years