Field Service Engineer Trainee Jobs in Kolkata - Philips India Ltd
Job Description
Eligibility : BE/BTech (EEE, EE, E&I, Biomedical) from 2018 batch with 60% marks in highest education
Job Profile : The Responsibilities of a Field Service Engineer are categorized into the following functions:
Delivery :
- Ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
- Assist in site surveys before taking over the Life Cycle Management of an installed machine
- Installation and Implementation of the respective system would be the prime responsibility of the FSE
- The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
- Participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
- Implement FCOs as per the norms
Selling :
- Actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
- Co-ordinate the process of Spare parts Sales with the Customer
Service Administration :
- Report all necessary information both technical and administration [Call Completion, Call Reporting, PM, FCO, Installations] as per the norms.
- Responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documentation.
- Close calls in time with proper bookings of expenses and man hours through Polaris software.
Key Areas of responsibility towards Channel Partners :
- Supports channel partner FSE during escalations for US and PCMS modalities, as and when required
- Hand hold Channel Partner FSE in developing better relationship with customer.
Customer Satisfaction :
- Try to excel in every interaction with the customer to achieve customer delight.
- Proactively participate & Implement Customer satisfaction Development programs.
- Manage Key Accounts and other assigned accounts for the respective territory in order to ensure Customer Satisfaction.
- Responsible for timely escalation of certain issues to the Territory Manager and Technical Team and work as a team to provide appropriate solution
Knowledge Management : Constantly upgrade his knowledge and skill level about the processes/product in order to perform his role effectively and efficiently.
Key Competencies/ Skills :
- Technical/Functional Competencies:
- Product Technical Knowledge
- Product Clinical Knowledge ( preferred )
- Analytical and Trouble Shooting capabilities
- Problem resolving skills through out of the box thinking.
- Quick Learner
Behavioural Competencies :
- Taking Ownership
- Teamwork (team up to excel)
- Customer Handling
- Customer relationship development
Structure : 9 months training program : based on performance will be considered as a full time employee.
Compensation at the start of program :
Sign-on bonus : INR 45000
Stipend : INR 30000 per month (Subject to tax & PF)
Confirmation at the end of 6 months :
Compensation : 5 LPA (Inclusive of incentive)
Confirmation bonus : INR 45000
Job Particulars
Role it hardware engineer
Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id455717
Job Category Core Technical , Sales and Marketing , Analyst / Analytics , Logistics / Transportation
Locality Address
State West Bengal
Country India
About Company
At Philips, we look beyond technology to the experiences of consumers, patients, providers and caregivers across the health continuum – from healthy living and prevention to diagnosis, treatment and home care. We unlock insights to develop leading solutions that enable improved care at lower cost. With leading research, design and innovation capabilities, we partner with customers to transform the delivery of healthcare.
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