Field Service Technician Jobs in Bangalore

Field Service Technician

Entrust Datacard

3+ Years

Not disclosed

Expired

Posted: 14 Jun 20

Job Description

Field Service Technician REQ #20000066

Job Responsibilities

Attend day to day technical calls received from customer. Calls are received over email/phone
Provide preventive and corrective maintenance for our CI and DI systems
Need to verify and approve warranty claims after checking on the entitlement
Ensure that support delivered to warranty products, contracted products & new products.
To provide direct service (troubleshooting, installation, servicing, maintenance) to direct customer
Technician need to support thru email/phone and by going onsite wherever required
Build up regional expertise in all technical aspects (Internally and Partners and Customers)
Enhance communication between Partners and EDC
As a technical Backup for channel partners in the region
Enforce Problem escalation process & Service Quality Audit exercise to enhance/ensure service quality.
Service Business development to secure Entrust Datacard products’ customer base and long term revenues stream. Contract renewals , part sales etc
Enhance parts and supplies sales by providing technical support and quality feedback.
Act as a support resource for the Technical Support Engineers in South East Asia( ASEAN and South asia)
Assist with the customer help support desk.
Involved with the Desktop and CI systems installation and support
Deploy and support Datacard software solutions for DI and CIS.
Continually liaise with all internal stakeholders on hardware /software projects.
Assist resellers on software installation and support as and when required.
Keep abreast of new Datacard hardware/Software solutions in order to provide support, installation and related services
Maintain a high degree of customer satisfaction
May need to report to a customer site every day as the need arises
The job requires frequent travelling .
The position is transferable to any city in India. It may be limited to one relocation within academic year.

Basic Qualifications

List Basic Qualifications (at a minimum an applicant must meet these to be considered a candidate]
Minimum of 4 years of experience in banking industry with
Diploma/Bachelor degree in Electrical/Electronics/Mechanical Engineering
Minimum 5 years relevant working experiences (mechanical electronics). Prior experience as a Service Engineer/Field Service Technician preferred. Exposure to hardware maintenance of electro mechanical equipment’s like ATM’s , Card personalization machine
Computer skills and experience preferred in the automation environment
Strong analytical and problem solving skills
Be willing to develop a high degree of product knowledge.
Have the ability to work both independently on own initiative and as part of a team.