Field Tech Associate Jobs in Mumbai - Meta Data Technologies Pvt Ltd

Location Navi Mumbai, MH, IN Company NTT DATA Services Req ID 89594 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a Field Tech Associate to join our team in Navi Mumbai, Mahrshtra (IN-MH), India (IN). Below are the basic duties of engineers (a) Perform IT related service as instructed by NTT Service Delivery Manager or his/her del-egates. (b) Addressing incidents faced by the users in their day-to-day use of IT (c) Follow and enforce customer IT policy (d) Provide support (including Installation, configuration and fine tuning support) for new Desktops / Laptops which shall include OS (Operating system) Installation, Power On Test, verification of Hardware Configuration, OS configuration, Configuring Mail Client, Con-figuring MS Office Applications (as per NTT Customer provided standards), Client side applications and Configuring Printers and resolving printing problems of the users at the in scope locations (e) Supporting users by providing a timely and clear indication of the nature of the problem, the estimated time of completion and possible work-around (f) Escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop. (g) Diagnosing, verifying, recording and reporting downtime and providing immediate notifi-cation for all incidents (h) Provide support for IMACDD (IMACDD - Installation, Move, Add, Change, Disposal, and Decommissioning) for End user Desktop/Laptop and Peripherals, Standalone and LAN attached PC & mid-range server. Coordinate the asset movement (IMACDD) across all locations. (i) Emergency recovery maintenance for Desktops (j) Installation and upgrade of any hardware component (k) Disk formatting, partitioning and reinstallations of desktop OS/Applications (l) Advise the End User to take reasonable steps to backup information, if possible, prior to attempting to effect a resolution either by hands-on during Desk Side Support Service; and provide reasonable assistance with file restoration, if required. (m) Manage disk / folder sharing and permission setting on desktops. (n) Provide support for patch up gradation on desktops. (o) Providing field support for Desktop/Laptop & vendor coordination for peripherals (p) Work on escalated issues from Service Desk based on physical support requirement (q) Provide Diagnosis of Hardware or Software issues and work with OEM Vendor for getting them resolved (r) Provide time to time proactive maintenance of peripherals for reduction of operational is-sues (s) Educate users for common problems & their resolution (t) Video Conference (VC) setup and troubleshooting (u) Software Support (Standard Applications) (v) LAN/Wi-Fi configuration and troubleshooting in end users system (w) Backup Need to facilitate the data migration from one machine to the other, in the process make sure the data is safe. (x) Community Services Systems after warranty period identified and donated for commu-nity services as a best practice of Customer. Those machines data will be completely wiped off and reconfigured to the old setup. (y) Anti-Virus (AV) Support (z) Provide support on installation and basic troubleshooting on client side application. This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. About NTT DATA Services NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000 professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more. 

NTT DATA, Inc. (the Company) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result. Job Segment Consulting, Cloud, Testing, Network, Technical Support, Technology