Field Tech Support Associate Jobs in Pune - Optimus Global Services Ltd

Field Tech Support Associate

Optimus Global Services Ltd

3 to 3+ Years

Not disclosed

Expired

Posted: 25 Jan 21

Job Description

We are currently seeking a Field Tech Support Associate to join our team in Pune Maharashtra INMH India IN Escalation point for difficult or high impacting IT incidents for particular hardware software or platform

Assists and provides guidance to less experienced team members

Simulates or recreates user problems to resolve operating difficulties

Interacts with network services software systems engineering and or applications development to restore service and or identify and correct core problems

Recommends systems modifications to reduce user problems Strong ability to develop business relationships and communicate effectively with the user community Strong troubleshooting skills

Excellent understanding of the fundamentals of network server and desktop administration installations upgrades techniques tools and equipment Applies excellent understanding of customer service techniques as required to address problems with PC based tools and products

Typically requires 3-5 years relevant experience Undergraduate degree or equivalent combination of education and work experience