FM Engineer IP, Software Engineer/Programmer Jobs in Chennai - Nokia
Job Description
Job description Education and Experience (Technical Knowledge and Skills) * Bachelors degree in Engineering * 5to 8 years experience in the IP/MPLS network operations
Job Description
Fault Management Engineer FBB Job description
Education And Experience (Technical Knowledge And Skills)
Bachelors degree in Engineering
5to 8 years experience in the IP/MPLS network operations with relevant certifications.
Understand the general principles of Telecommunications and Service Provider Network
IP Networking certifications- NRS2, CCNP, CCIE, etc. (or Equivalent)
Job description for FBB domain :
Provide 24/7 L2 support on relevant elements
Perform L2 fault and service restoration
Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
Input into Incident Reports and Problem Management
Update TT with L2 fault information, impact analysis and rectification.
During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
Collect and analyses required logs and traces during and post fault investigations
Support other L2 domain teams in identifying faults
Develop, maintain and perform L2 Health Checks and scripts
L2 level troubleshooting for NOKIA SR Routers (Nokia 7750 SR-e and 7450).
L2 level troubleshooting for juniper Switches (Junos: 17.3R2.10) and model : mx10003
L2 level troubleshooting for NOKIA SAM server (NOKIA 5620 Series)
Ensure backup of all elements as per Back-Up policy
Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
Review regression test plan, specifications and results for SW updates
Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change
Maintain network baseline document set e.g. life cycle database for all elements
Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
Maintain known issue list/ Risk Register
Improve optimization of alarms, counters and thresholds.
Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
Review, awareness and approval of CR activity and participate in Daily CR Review meetings
Usage data collection and control
Perform System Performance monitoring and analysis
Provide Operational Acceptance for new elements being introduced into the network
Processes & Tools
Knowledge of processes (e.g.: incident restoration, network change management, network optimization process, incident and problem management) preferred.
Knowledge of tools: BMC REMEDY/ITSM, NetCool, other platform tools preferred.
Functional Competencies
Communication
Communicates and presents concepts clearly, precisely, and concisely: keep it simple!
Demonstrates conflict and problem resolution skills (in person and via the phone)
Establishes and write effective processes, policies and procedures
Creates an environment where project team members and other stakeholders can constructively challenge behaviors and ideas
Adaptability (Works constructively under pressure or adversity)
Problem Solving
Effectively leads the analysis and resolution of problems using a variety of techniques appropriate to the situation,
involving the project team, the customer and stakeholders in the problem resolution as necessary
Planning & Execution
Follow step-by-step processes and procedures
Appropriately performs problem escalation
Able to analyze, visualize, articulate, and solve problems and concepts
Managing execution (Monitors and tracks progress and performance using relevant tools)
Developing self & others
Able to work in a multicultural environment, across different countries and organizations
Through coaching and teaching, supports employees development and acquisition of skills and knowledge to become more effective in their current or growth position and career
Key Tasks *
Mission
Ensure operational excellence by implementing a process to continuously monitor and improve Services business execution performance
Provide transparency on Key Projects in the Region/Sub Region across Service Businesses
Responsibility :Provide 24/7 L2 support on relevant elements
Perform L2 fault and service restoration
Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
Input into Incident Reports and Problem Management
Update TT with L2 fault information, impact analysis and rectification.
During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
Collect and analyses required logs and traces during and post fault investigations
Support other L2 domain teams in identifying faults
Develop, maintain and perform L2 Health Checks and scripts
Develop and maintain L2 technical processes and tools
Ensure backup of all elements as per Back-Up policy
Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
Review plans and results of IOT, SW release and feature testing
Review regression test plan, specifications and results for SW updates
Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change
Maintain network baseline document set e.g. life cycle database for all elements
Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
Maintain known issue list/ Risk Register
Improve optimization of alarms, counters and thresholds.
Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
Review, awareness and approval of CR activity and participate in Daily CR Review meetings
Usage data collection and control
Perform System Performance monitoring and analysis
Provide Operational Acceptance for new elements being introduced into the network
Provide data for pre-sales support
Technology
Intelligent Network
Product :ALU - ICC OSP 2.4
Job Particulars
Role engineer core non it
Education BE/B.Tech
Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview
Employment Type0
Job Id1285638
Job Category Core Technical
Locality Address
State Tamil Nadu
Country India
About Company
Nokia
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