Front Office Assistant female Jobs in Panaji - Talent Growth International

Experience : Min. 6 months

Job responsibilities :

• Register guests and assigns rooms. 
  
• Accommodates special requests whenever possible.
  
• Assists in preregistration and blocking of rooms for reservations.
  
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  
• Understands room status and room status tracking.
  
• Knows room locations, types of rooms available, and room rates.
  
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early chek-ins, special requests, and day use rooms.
  
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  
• Knows how to use front office equipment.
  
• Process guest check-outs.
  
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
  
• Follows procedures for issuing and closing safe deposit boxes used by guests.
  
• Uses proper telephone etiquette.
  
• Uses proper mail, package, and message handling procedures.
  
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
  
• Attends department meetings.
  
• Reports any unusual occurrences or requests to the manager or assistant manager.
  
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
  
• Maintains the cleanliness and neatness of the front desk area.
  
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.