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· All front office executives must be focused to attend customers.
· Executives should be energetic & should attend the customers with enthusiasm.
· Understand the requirement of each customer; reconfirm the need of the customer before processing the job.
· Executives must prepare job sheet of each customer(including name, contact details company details and printing details).
· Take necessary approval and concerns of their superiors for major orders.
· Make sure customer pay the value of the order before printing work.
· Must ask the customers how do they make payment CASH/CARD/ONLINE mode.
· Do not allow discount and do not keep the amount due for any bill.
· Must take approval of the customer of print proof before final printing.
· Must take customer’s/receivers signature, name, contact number, id proof at the time of delivery on the invoice or delivery challan.
· Build healthy and long term relationship with the customers.
Job Summary
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