GCB Operations SME Jobs in Kolkata - Mobile Telecommunications Limited

GCB Operations SME
Mobile Telecommunications Limited
Mobile Telecommunications Limited
Last Date 08 May 2021
This Job is Expired

Mobile Telecommunications Limited - Job Details

Date of posting: 08 Mar 21
As the subject matter expect for the operational team, you will be expected to have a detailed understanding of the systems and processes required to support the team. 
You will also be expected to have a commercial and financial understanding of any implications resulting from operational delivery. 
You will support the wider team and managers with any ad hoc tasks required to run the team, ensure timely reporting and meet targets. 
This would include any training delivery/process improvements, whilst ensuring audit and governance compliance. 
You may be expected to be a point of escalation and manage both external customers, suppliers and internal stakeholder relationships. 
You'll have the following responsibilities 
To monitor and deliver against key metrics and KPIs Supporting BAU, day-to-day operations and people in a timely and accurate fashion. 
Analyze the processes, identify the process gaps and try streamlining them. 
Support and participate in process improvement opportunities. 
To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process. 
Lead on the discovery of root causes and provide long term solutions in process and system or stakeholder discussions. 
Executing daily, weekly and monthly tasks to ensure operational delivery Plays a key role in regular coaching and training. 
Ensure key stroke documents/SOPs are updated and sign offs are in place When dealing with customers (internal or external) aspire to deliver an excellent customer experience. 
You apply your knowledge of the unique environment in which our business operates to advice, guidance and decision making. 
Support the operational team with customer engagement initiatives or escalations. Help to support the implementation of any changes within the team. 
Where applicable, to ensure the safe handling of monitory transactions into and out of the business unit. Including any reporting related to reconciliation of work undertaken. 
You keep your knowledge up to date on internal and external regulatory standards, audit and legal requirements. Be accountable for compliance with BT Policy as well as local regulations and legislations. 
You'll have the following skills & experience Performance driven and self motivated. 
Advanced communication (oral & written) skills to build and maintain good working relationships with customers, suppliers and key stakeholders. 
Be able to manage and help resolve complex issues or other business impacting hurdles. Good engagement skills and the ability to coach and develop others. 
To act a as role model for the operational team in respect of daily duties. 
Attention to details is key. Good problem solving and analytical skills. Be able to work in a diverse environment. Financial & commercial awareness. 
Pro-active approach to work with excellent time management skills, an ability to work well under pressure and achieve results under tight deadlines. 
To be flexible in undertaking usual and ad-hoc tasks and time management. 
Awareness and understanding of local or any relevant considerations (e.g. Legal, compliance, technical, cultural). 
Ability to use a range of MS Office software, particularly Excel and Outlook and be able to effectively use main frame systems available. 
Previous experience L2C cycle in change management/billing/cash applications/collections/finance in a large operational environment Experience working as part of a focused and professional team. 
Be able to demonstrate a customer focused approach and delivery of excellent customer service 
A track record in delivering change and driving improvements across teams Logical reasoning and time management skills 
Graduate in any stream (Commerce graduate)

Job Summary

Job Type : 0
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About Mobile Telecommunications Limited

Mobile Telecommunications Limited
This Job is Expired
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
Customer Service
Any Graduate, Other Course
Operations Customer Service
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com...
SME - Subject Matter Expert
M Phil / Ph.D(Chemistry, CS, Management...), BE/B.Tech(Electronics, chemical engineering, CSE...), ME/M.Tech(Advanced Computing, Electronics, Chemical...), MS(SE, Embed, CSE), MSc(CS, Electronics, Mathematics / Applied Mathematics...)
Bank Officer
B.Com, M.Com, BE/B.Tech

People who view this job also look for jobs with following keywords

Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.

Need a Institute/Coaching Class?

IT Courses / Govt Exam Preparation

Higher Studies / Studies Abroad

Post an enquiry and get instant responses from institutes and best Coaching Classes in your city

Mobile Telecommunications Limited recruiting GCB Operations SME Experienced(0 to 3 yrs) candidates candidates nearby Kolkata.Mobile Telecommunications Limited vacancies for GCB Operations SME is recruited through Written-test, Face to Face Interview etc.
Mobile Telecommunications Limited Company recruits a lot of Experienced(0 to 3 yrs) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Kolkata can apply for GCB Operations SME position in Mobile Telecommunications Limited. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Mobile Telecommunications Limited recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Mobile Telecommunications Limited and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Mobile Telecommunications Limited and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Mobile Telecommunications Limited and near your city and get a secured career.