Global Network Services Engineer Jobs in Bangalore - Alphaserve Technologies

Global Network Services Engineer

Alphaserve Technologies

0 to 3 Years

Not disclosed

Expired

Posted: 14 Oct 20

Job Description

Global Network Services Engineer

Job Description

Alphaserve Technologies® is a global provider of digital IT services to firms in the financial, professional services, healthcare, and media verticals. In July 2020, the company was acquired by Eze Castle Integration with the goal of delivering to clients unmatched access to innovative technology solutions that drive business transformation. Eze Castle Integration + Alphaserve now deliver solutions to 800 forward-thinking organizations around the world, allowing them to reach new performance levels through innovative technology and business transformations.”

The Global Network Services Engineer will be part of the Managed Services team that provides 24x7 monitoring, operations and support services. The successful candidate should be a self-starter, who will proactively find and address issues and will become a leader within the Service Desk. The individual must be comfortable working in a very fast paced, busy environment in the rapidly growing monitoring & managed services industry.

Job Responsibilities

Network monitoring and utilization reporting
Create tickets using ticketing procedures and follow escalation procedures
Handle direct customer calls and raise tickets
Incident validation - Alarm verification (i.e. log into devices once an alarm is received to ensure it’s not a false positive)
Collect vital stats on each device (differs by device) and provide reporting
Troubleshooting of LAN/WAN issues including switching, routing VLAN, trunking
Open cases with 3rd party vendors (ISP, Cisco TAC, Palo Alto)
Ticket follow up
Resolve escalated issues from other shift engineers
Troubleshoot complex LAN/WAN issues
Diagnose issues on routers/switches/gateways/firewalls etc.
Perform Logical Moves, Adds and Changes for IPT devices
Coordinate with ISPs and vendors on bandwidth and hardware issues
Perform upgrades and maintenance of network devices
Escalate to Senior engineers
To continuously improve on their knowledge around information security as it relates to their job and identifying and preventing phishing attempts.

Job Requirements

CCNA CISCO (preference for CCNP);
Strong knowledge on TCP/IP;
Experience with WAN technology (MPLS, Frame Relay, T1, DSL, ...) and routing protocols(EIGRP, OSPF, BGP);
Remain vigilant while continuing to maintain and enhance the overall security of Alphaserve and the client’s receiving our services.
Maintain awareness about the potential risks based on the environment they are operating in and the clients they are working on

Preferred Experience/Skills