National Institute of Smart Governance jobs for Grievance Support Executive in Bangalore. Last Date to apply: 29 Jun 2021
Job Description
1. Post: Grievance Support Executive – Bangalore, Uidai
2. Roles and Responsibilities: Educational Qualification: BE / B Tech/BS in Computer Science / MCA/Engineering.
3. Experience: At least 05 years of experience with minimum 04 years of experience in resolution of grievances
4. Job Profile:
a. Responsible for providing proper Resolution for the grievance cases received Through online (i.e.) PMOPG Portal
b. Provide proper Resolution for the grievance cases received from Residents through Mail /Post/CRM
c. Work on the set of complaints, segregate based on the risk levels and ensure remediation
d. Assist in any other work incidental to the resolution of grievances, preparation of educational material
e. Work closely with internal and external teams on enrolment, authentication , logistics issues relevant to resident grievances, prepare concept notes and follow up till development of the solutions.
f. Provide proper Resolution for the grievance cases received from HQ & ROs and other senior officials
g. To find out Duplicate Enrollments through Analysis
h. Follow up with MSAP /MSIP for proper solution for various Service Requests created
i. Drafting the reply for RTI query.
Job Particulars
Role hr admin
Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1223996
Job Category Govt Jobs , 1 to 3 Yr Exp , Recruitment
Locality Address
State Karnataka
Country India
About Company
NISG is a not-for-profit company setup in a Public-Private-Partnership (PPP) in 2002 under the recommendations of The National Taskforce on Information Technology & Software Development, with 51% equity contributed by the private sector & 49% by the public sector. NASSCOM, Government of India & Government of Andhra Pradesh are the main promoters with ILFS, Government of Chhattisgarh, Government of Meghalaya & Vizag Municipal Corporation being the other stakeholders.
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