1. Post: Grievance Support Executive – Bangalore, Uidai
2. Roles and Responsibilities: Educational Qualification: BE / B Tech/BS in Computer Science / MCA/Engineering.
3. Experience: At least 05 years of experience with minimum 04 years of experience in resolution of grievances
4. Job Profile:
a. Responsible for providing proper Resolution for the grievance cases received Through online (i.e.) PMOPG Portal
b. Provide proper Resolution for the grievance cases received from Residents through Mail /Post/CRM
c. Work on the set of complaints, segregate based on the risk levels and ensure remediation
d. Assist in any other work incidental to the resolution of grievances, preparation of educational material
e. Work closely with internal and external teams on enrolment, authentication , logistics issues relevant to resident grievances, prepare concept notes and follow up till development of the solutions.
f. Provide proper Resolution for the grievance cases received from HQ & ROs and other senior officials
g. To find out Duplicate Enrollments through Analysis
h. Follow up with MSAP /MSIP for proper solution for various Service Requests created
i. Drafting the reply for RTI query.