Guest Relation Executive / Front Desk Executive Jobs - Chandigarh,Delhi,Panaji - O2 Spa Salon Pvt Ltd

Position: Guest Relation Executive

Working Hours: 9hr shift

Location: O2 Spa Salon properties across India

Reports directly to: Spa Manager & Cluster Manager

Purpose

Effectively interact with customers and ensure high service quality to all guests and maximize revenue generation of spa through successfully assisting the Spa Manager.

Responsibilities and Accountability

• Manage spa front desk operation which includes but not limited to, staff scheduling, inventory etc.
  
• Resolve all guest/member complaints, to ensure guest satisfaction.
  
• Provide information and assistance to all staff and guests.
  
• A point of contact in the absence of the Manager
  
• Perform openings and or closing procedures as necessary.
  
• Lead the therapists and aestheticians in all issues relating to guest satisfaction, safety, sanitation and spa profit maximization.
  
• Conduct employee evaluations and timely feedback by maintaining open communication with team members.
  
• Assist with administration duties such as attendance, scheduling, forecasting, stock taking and orders.
  
• Assist with marketing and publicity opportunities.
  
• Maintain effective relations with all departments at hotel/mall.
  
• Ensure all certificates/licenses/equipment are current and maintained.
  
• Manage training and delivery of team members.
  
• Maintain industry knowledge and understanding.
  
• Comply with all standard operating procedures and policies of O2 Spa Salon Pvt. Ltd.
  
• Perform all other related duties assigned by the Management.
  
• Ensure Guest, team and personal health and safety is maintained at all times, reporting any concerns in a timely manner.