Guest Relation Executive / Front Desk Executive Jobs - Chandigarh,Delhi,Panaji - O2 Spa Salon Pvt Ltd

Eligibility : BHM, BA, MHM, BSc, B.Com

Location : Hyderabad, Chandigarh, Delhi, Panaji, Vasco Da Gama, Ahmedabad, Surat, Gurgaon, Mumbai, Pune, Chennai, Kolkata

Last Date : 01 Nov 2016

Preferred Gender: Female

O2 Spa Salon Pvt Ltd - Job Details

Position: Guest Relation Executive

Working Hours: 9hr shift

Location: O2 Spa Salon properties across India

Reports directly to: Spa Manager & Cluster Manager


Effectively interact with customers and ensure high service quality to all guests and maximize revenue generation of spa through successfully assisting the Spa Manager.

Responsibilities and Accountability

  • Manage spa front desk operation which includes but not limited to, staff scheduling, inventory etc.
  • Resolve all guest/member complaints, to ensure guest satisfaction.
  • Provide information and assistance to all staff and guests.
  • A point of contact in the absence of the Manager
  • Perform openings and or closing procedures as necessary.
  • Lead the therapists and aestheticians in all issues relating to guest satisfaction, safety, sanitation and spa profit maximization.
  • Conduct employee evaluations and timely feedback by maintaining open communication with team members.
  • Assist with administration duties such as attendance, scheduling, forecasting, stock taking and orders.
  • Assist with marketing and publicity opportunities.
  • Maintain effective relations with all departments at hotel/mall.
  • Ensure all certificates/licenses/equipment are current and maintained.
  • Manage training and delivery of team members.
  • Maintain industry knowledge and understanding.
  • Comply with all standard operating procedures and policies of O2 Spa Salon Pvt. Ltd.
  • Perform all other related duties assigned by the Management.
  • Ensure Guest, team and personal health and safety is maintained at all times, reporting any concerns in a timely manner.

Hiring Process : Face to Face Interview, Telephonic Interview

Job Role: Others

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About O2 Spa Salon Pvt Ltd

Welcome to O2 Spa

Introducing India’s largest spa chain with several spas now operating in UAE as well.

Relax, Refresh and Rejuvenate at O2 Spa destinations across India & UAE . We serve 1500+ guests on any particular day. Whether you choose a body massage, spa treatment or any astounding salon service. Our highly trained therapists and beauticians will pamper you while coaxing your body into a state of serene tranquility, enhanced beauty and vigorous health.

“Head To Toe Pampering Under One Roof”

O2 Spa destinations create a perfect fusion between age-old therapies and modern spa treatment technology. Our concept is a fusion of Asian, Western & Indian Spa Treatments, which guarantees a refreshing experience  and restores balance and harmony to mind and body. Drift into indulgence as we revitalize you with our astonishing spa treatments and body massage that helps to retreat yourself and have a day off.

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