Guest Relation Executive Jobs in Mumbai - Tala Properties Pvt.Ltd
Job Description
Responsibilities
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests, like in-room dining
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
- Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
- Appraise team’s performance and produce regular reports
- Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
- Examine daily duties, assign tasks and check on progress
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients
Job Particulars
Role others
Education BHM
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id488077
Job Category Analyst / Analytics , Logistics / Transportation
Locality Address
State Maharashtra
Country India
About Company
The Company is into hospitality industry
we have our own resort in Tala Raigard named as Foresthills Tala
we have our own resort in Tala Raigard named as Foresthills Tala
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