Guest Relationship Executive Jobs in Delhi,Gurgaon - Dzirehr services

Guest Relationship Executive
This position focuses on customer service and builds partnerships with other departments to ensure that guests' needs are attended to promptly. Supervise the Front Desk operations and ensuring that relevant policies and procedures are being followed and that the highest possible service is being delivered in a friendly and professional manner. To respond to situations and activities at the Front Desk and the Lobby. To be the main point of contact for the guests upon arrival till departure and handle their queries throughout their stay.
Responsibilities:

• Reporting to the Reception Manager, responsibilities, and essential job functions include but are not limited to the following: 
  
• Operating from Front Desk
  
• Assist guests with check in and checkout, other cashiering duties
  
• Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
  
• Handling guests' emails and messages, and answering phone calls.
  
• Meet, greet, room and send VIPs.
  
• Attend daily briefings and relevant departmental and interdepartmental meetings.
  
• Ensure the safety, security, and loss control policies and procedures are complied with at the front counter and back office area.
  
• Comply with hotel and department policies and procedures at all times.
  
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
  
• Be aware of the Hotels fire and emergency procedure