Guest service associate Jobs in Hisar,Panipat - MSG Hotel & Resort
Job Description
- A guest service associate is a professional
responsible for providing exemplary services to the guests whenever they make
an entry in the hotel, during their period of stay, and whenever they will
depart.
- Guest service responsibilities include taking care of the guests in a
professional and courteous manner so that guests will be tempted to revisit
their hotels in future, thus guaranteeing better business.
- Thus, most of the
responsibilities are customer centric and they may at times need to handle
administrative and clerical work as well.
Key Responsibilities of a Guest Service Associate
- The guest
service associate takes care of the customers by personally attending to their
requests and resolving their issues or concerns in a professional manner.
- He/she is responsible for providing quality information regarding their hotel
and the services that are being offered, and convince the guests that they have
come to the right place. Thus, he/she is responsible for making that valuable
first impression on the guests, so that they always make it a point to reserve
rooms in their hotels.
- To get a better idea, here is some detailed information
on what are the key responsibilities that need to be handled by a guest service
associate:
- To answer the telephone calls and to keep a track of the in house activities like giving information regarding the availability of the rooms and making reservations based on it
- To give outstanding services to the guests that have checked in and greet them in a friendly manner and interact with them in a positive way
- To maintain up to date knowledge on the current services that are being offered and make sure that this information is conveyed to the customers in an effective way
- To ensure that the rooms have been allocated properly, hand over the keys to them and ensure that all the registration and check in procedures have been followed as per the given standards
- To enter all the relevant guest related information, so that it can be retrieved in case there is a requirement, and to maintain and update the accounts and post them accurately
- To practice safety standards and ensure that all the house keeping work is carried out in a proper manner like maintaining the rooms, cleaning of the rooms, etc.
Job Particulars
About Company
SMG Hotel & Resort is a sprawling 16 acres luxury resort being developed right next to Dera Sacha Sauda. A new address for those who understand that opulent living is about being responsive to all that's excellent in life. Combining first class comfort with casual elegance & attention personalized service, SMG is a classic confluence of a Resort being developed in 25 acres surrounded by international cricket and lawn tennis court.
At SMG Resort - every effort is made to make guests feel comfortable. To do so, the resort provides the best in services and amenities. This Resort offers numerous on-site facilities to satisfy even the most discerning guest.
The ambiance of SMG Resorts is reflected in every guestroom. Daily newspaper, ironing facilities, LCD T V, in room safe, hair dryer are just some of the facilities at your disposal. The hotel's recreational facilities, which include Spa, fitness centre, swimming pool, Jacuzzi, sauna & steam room are designed for escape and relaxation.
Unlike conventional resorts, SMG Hotel & Resort puts you in touch with the Traditional Indian culture, with absolutely No Smoking & No alcohol consumption with endorsing a pure vegetarian diet. Consumption of non-veg alcohol and smoking is prohibited within the resort premises or in the privacy of the rooms
SMG Resorts skilfully combines a luxuriant ambiance with welcoming human touch, to rejuvenate your five senses. This beautiful five star luxury Hotel & Resort in Sirsa, Haryana for discerning Families, Business Travellers, conferences, weddings from all over the world. So come and experience peace and tranquility in SMG Resorts.
