Guest Services Executive Jobs in Faridabad,Gurgaon,Ghaziabad - GNXTS
Job Description
- Welcome guests during check-in and giving a found farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner. Overseeing VIP guests, arrivals and departures. Coordinating and multi-tasking job duties in a busy environment.
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests, like in-room dining
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
- Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
- Appraise team’s performance and produce regular reports
- Examine daily duties, assign tasks and check on progress
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular hotel clients
Job Particulars
About Company
In GNXT recruiters, we have different departments with a great team dedicated to each department. We are hiring for different voice and blended profile like Travel, Collections, Sales, Technical, Customer Service, Banking, Accounts and Finance, Real Estate, Hotel and Retails for International and Domestic BPO. Also we do hiring for IT companies where we require candidates like language programmers, developer and designer's. Other than that we hire for FMCG, Marketing and Showrooms. After doing recruitment successfully for last three years this year we also started our training department, which I am handling, which deals with skills and development training, Spoken English Program, Personality development, Life Management training, Call center/corporate training and Counseling. Here we give you all the printed study materials along with access to our online program.
