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Hardware Networking - System Engineer Jobs in Chandigarh,Noida - IT By Design

Hardware Networking - System Engineer

IT By Design
experience-icon 0 Years
salary-icon 25000 - 50000 Monthly
Expired

Posted: 07 Jun 17

Job Description

  • Mode of  Interview will be telephonic and web based.
  • Job location will be Noida and Chandigarh.
  • Qualifications required will be Btech, Diploma any Graduation with relevant Experience.
  • Skills required will be Windows System Administration and excellent communication skills in English.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
  • Communication with customers as required: keeping them informed of  incident progress, notifying them of impending changes or agreed outages.
  • Improve customer service, perception, and satisfaction.
  • Backup/recovery of Windows Servers.
  • Deployment of Active Directory domain services across multiple  sites/subnets, Administration, Migration, Group policy Objects, WSUS, etc.
  • DNS, DHCP, AD administration.
  • Experience, Office 365 or Microsoft Azure or Amazon Web Services
  • Understanding of CSAT and SLA's.
  • Record/Documenting and respond to technical incidents and requests  using the Service Desk ticketing system while adhering to performance  metrics
  • Fast turnaround of customer requests
  • Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Escalate service requests that require engineer level support.
  • Enter all work as service tickets into ConnectWise
  • Mentor and train Tier I engineers as necessary.

Job Particulars

Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id311820
Locality Address
Country India

About Company

IT By Design is a full service IT solutions provider based in Manhattan with offices in New Jersey, a global Network Operations Center, and Data Centers in New York and Arizona. Established in 1998, the ITBD support model has been driven by our customer-centric philosophy and a proactive approach to IT services.
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