Hardware Networking - System Engineer Jobs in Chandigarh,Noida - IT By Design
Job Description
- Mode of Interview will be telephonic and web based.
- Job location will be Noida and Chandigarh.
- Qualifications required will be Btech, Diploma any Graduation with relevant Experience.
- Skills required will be Windows System Administration and excellent communication skills in English.
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
- Improve customer service, perception, and satisfaction.
- Backup/recovery of Windows Servers.
- Deployment of Active Directory domain services across multiple sites/subnets, Administration, Migration, Group policy Objects, WSUS, etc.
- DNS, DHCP, AD administration.
- Experience, Office 365 or Microsoft Azure or Amazon Web Services
- Understanding of CSAT and SLA's.
- Record/Documenting and respond to technical incidents and requests using the Service Desk ticketing system while adhering to performance metrics
- Fast turnaround of customer requests
- Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
- Escalate service requests that require engineer level support.
- Enter all work as service tickets into ConnectWise
- Mentor and train Tier I engineers as necessary.
Job Particulars
Role it hardware engineer
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id311820
Job Category IT/Software , MBA , Diploma , BSc/BCA/BBM
Locality Address
State Uttar Pradesh, Chandigarh
Country India
About Company
IT By Design is a full service IT solutions provider based in Manhattan with offices in New Jersey, a global Network Operations Center, and Data Centers in New York and Arizona. Established in 1998, the ITBD support model has been driven by our customer-centric philosophy and a proactive approach to IT services.
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