Help Desk Coordinator Jobs in Bangalore - For a client of TeamLease Services Ltd
Job Description
•Handling customer queries on Desk, phone as well as email.
•Log the call in Software.
•To give proper revert to user mail.
•Assign the call to Engineer as per its category.
•Updating the call accordingly as per status of call in Service desk tool.
•Have to work with proper SLA. (Response Time, Resolution Time)
•Need to take follow up from Engineer as well as from user at the time of closing the call.
•Escalation of issues & complaints to various functional heads.
•Making DCR (Daily Call Report)
•Making of weekly report and monthly report at the time of review, meetings.
•Need to work with SLA.