Help Desk Executive Jobs in Chennai - Mestech Services Pvt Ltd
Job Description
Responsibilities and Duties
- Respond to customer inquiries
- Research required information using available resources
- Handle and resolve customer complaints
- Enter customer information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Complete call logs and produce call reports
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes and updates
- Answer Calls Professionally.
Required Experience, Skills and Qualifications
- Experience : 0 to 1 Yrs
- Education : Preferably Arts and Science
- Candidate should have excellent communication Skill.
- Candidate should be fluent in English.
- Male Candidates are only preferred.
- Should be flexible to work in Night Shift.
- Freshers can apply but should not have any Standing Arrears.
Job Particulars
Role others
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id597256
Job Category BSc/BCA/BBM
Locality Address
State Tamil Nadu
Country India
About Company
We are one of the world’s leading Manufacturing Execution System (MES) / IOT consultants, with a niche focus on Technology Consulting and Software Implementation for managing Manufacturing Operations. Beset with strong industry expertise, our consultants help provide solutions and services related to manufacturing execution in several industries, with specialization in the Life Sciences, Process, Automotive and Discrete Verticals.
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